Health is complicated. We’ve got answers.

1. Register – Set up an account by providing your Name, Date of Birth, Email, and Password.
2. Complete Medical Questionnaire – Answer a few medical questions that the Doctor or Nurse Practitioner will review during your video or telephone consultation.
3. Checkout – Provide Billing, Shipping, and Payment information.
4. Conduct Visit With a Doctor or Nurse Practitioner – Conduct a Video, Audio, or Digital Consultation to find out if a prescription is right for you. The consultation type depends on your state regulations.

After registering, you will be asked to complete an online medical assessment to provide more information about your medical history, medical conditions, and any medications you are currently taking.

 

Next, one of our healthcare providers will conduct a video, audio, or digital telehealth consultation. He or she will review the medical information you provide to determine whether a prescription is appropriate for you.

 

If approved, your prescription will be sent to our pharmacy for review. If necessary, our pharmacist will contact you before dispensing your medication. Otherwise, your order will be packaged and shipped directly to you.

All states require some interaction between a healthcare provider and patient in order to prescribe a medication, however regulations governing the type of interaction or consultation differ from state to state. Depending on the state where we are shipping your medication, you will be required to have one of three types of consultations: audio, video or digital consultation.

If your state requires an audio consultation, you will be directed to schedule an audio visit by choosing from a list of Doctors or Nurse Practitioners who are licensed in your state.

 

You will receive a confirmation email with a link to join the audio visit through your patient account. On the scheduled date and time, click on the link directly in the confirmation email or log in to the Order History page of your account and click ‘Begin Scheduled Visit’. Once you log in, you will be in the waiting room until the Doctor or Nurse Practitioner initiates the visit. In some cases, you may receive a call from 480-707-4556. The Doctor or Nurse Practitioner will review the medical information you provided, verify important medical information, and address any specific questions you may have. 

 

If you need to reschedule, you can do so by going to Order History and clicking ‘Reschedule’ to select a different date and time. If you have any questions or issues, please contact us.

 

OFFICE HOURS FOR AUDIO CONSULTS:

 

MON – FRI: 5 AM – 7 PM Pacific Time
SAT – SUN: 5 AM – 4 PM Pacific Time

 

The Doctor or Nurse Practitioner will attempt to reach you at least 3 times before declining your treatment request.

If your state requires a video consultation, we will direct you to schedule a brief visit with one of our Doctors or Nurse Practitioners. Our site uses secure, private, high-quality streaming video between you and our licensed Doctors and Nurse Practitioners. After completing the checkout process, you will be directed to schedule a video visit by choosing from a list of Doctors and Nurse Practitioners who are licensed in your state. 

 

You will receive a confirmation email with a link to join the video visit. Use your PC, iPhone, Android, iPad, tablet, or another mobile device with a camera and microphone. On the scheduled date and time, click on the link directly in the confirmation email or log in to the Order History page of your account and click ‘Begin Scheduled Visit’. Once you have logged in, you will be in the waiting room until the Doctor or Nurse Practitioner initiates the visit. The Doctor or Nurse Practitioner will review the medical information you provided, verify important medical information, and address any specific questions you may have. 

 

If you need to reschedule, you can do so by going to Order History and clicking ‘Reschedule’ to select a different date and time. If you have any questions or issues, please contact us.

 

OFFICE HOURS FOR VIDEO CONSULTS:

 

MON – FRI: 5 AM – 7 PM Pacific Time
SAT – SUN: 5 AM – 4 PM Pacific Time

 

Note: If your state requires a video consultation, you must complete it for your prescription to be processed. If you have any questions or issues, please contact us.

If your state requires a digital consultation, you’re able to interact with one of our licensed healthcare providers without an audio or video interaction. If you are in a state that allows for this type of interaction, you will be asked to answer a number of questions about your medical history online and a healthcare provider licensed in your state will review your responses to determine whether or not a prescription is appropriate for you.

 

After completing checkout, you will be directed to select a provider from the available list to review your information. Our providers generally review your medical file within 24 hours. If necessary, they will follow up by email or phone to determine if a prescription is right for you.

Your visit with a provider happens in a web browser. For the best experience possible, we recommend using the following browsers.

• MAC OS: Safari is recommended, Chrome and Firefox are also supported
• iOS: Safari is the only browser supported
• WINDOWS: Chrome is recommended, Firefox and Edge are also supported
• ANDROID: Chrome is recommended, Firefox is also supported

If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings. 

 

MAC OS

Safari is recommended

• Upper-left top menu > Safari > Preferences > Websites tab
• In the left pane, select Camera, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• In the left pane, select Microphone, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• Close the Preferences panel to save changes

Chrome

• Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

Firefox

• Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

 

iOS

Safari is the only browser supported on iOS

• Settings App > Safari > scroll down to ‘Settings for Websites’…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

 

WINDOWS

Chrome is recommended

• Stacked dots menu in upper right > Settings > Advanced > Content Settings…
• Camera: ‘Ask before accessing’
• Microphone: ‘Ask before accessing’

Firefox

• Gear in the upper right of window > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

 

ANDROID

Chrome is recommended

• Stacked dots menu icon > Settings > Site Settings… 
• Camera: ‘Ask first’
• Microphone: ‘Ask first’

Firefox

• Settings App > Apps and App Permissions > Firefox > Permissions
• Toggle on Camera and Microphone
• Restart Firefox

If your prescription is approved after the medical consultation, it is sent electronically to the pharmacy using HIPAA-compliant encrypted software.

You do not need an existing prescription. One of our US-licensed Doctors or Nurse Practitioners will review your medical history to determine whether the prescription you’re ordering is appropriate for you. Once approved, we will process payment and ship your prescription directly to you.

No, the patient must complete the online medical questionnaire. Our system collects a complete patient medical history for your Doctor or Nurse Practitioner to make a diagnosis and prescribe a treatment. We need to obtain this information directly from the patient.

Yes. If you choose to have your prescription sent to a local pharmacy instead of filled through GetContrave, there is a $45 charge to cover the cost of the healthcare provider visit. This cost is typically included in the price of the medication when it’s filled through our pharmacy.

Refilling is simple!

 

Step 1: Log in to your account using your email and password. Navigate to your order history and click the “Reorder” button next to your last order.

 

Step 2: If necessary, complete a new medical questionnaire. Verify your billing, shipping, and payment information.

 

Step 3: Complete checkout to finish your refill request.

Yes! You will have the opportunity to enroll in auto-refill during check out or at a later time under the AutoRefill tab within your account.

 

Note: Certain products that are prescribed for regular use will automatically enroll you in the auto-refill program. The receipt page will indicate enrollment. You may cancel the auto-refill enrollment at any time under the AutoRefill tab within your account or by contacting Customer Service.

 

**Florida Contrave patients: Per Florida state regulations, patients being prescribed weight loss medication must be re-evaluated by his or her doctor every three months. See the Florida Weight-Loss Consumer Bill of Rights for more information.

We accept credit cards, debit cards, prepaid cards, and flexible spending account (FSA) cards.

GetContrave will appear on your credit card statement. If you have any questions please call 855-288-8428.

No. At this time we require payment at the time of service. We accept credit cards, debit cards, prepaid cards, and flexible spending account (FSA) cards.

Yes, there is a $45 consultation fee that is collected upon checkout. If the clinician (or medical provider) determines Contrave is not right for you, you will be refunded.

Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HSA cards as forms of payment.

Per FDA regulations, prescription medication may not be returned once it is sent from the pharmacy. If you have any questions about the medicine you have received, please contact us. You may also email the pharmacy or the Doctor or Nurse Practitioner directly using our secure email system by logging in to your account. The secure email system assures your privacy.

 

If you believe you have received an incorrect medication, please do not take the medication and contact Customer Support immediately.

GetContrave is available in the District of Columbia and all 50 states except Louisiana.

TO FILE A CONSUMER COMPLAINT:

File a complaint with Utah DOPL: Here

File a complaint with Iowa medical board: Here

File a complaint with Kentucky medical board: Here

File a complaint with Maine medical board: Here

File a complaint with Maryland medical board: Here

File a complaint with Rhode Island medical board: Here

File a complaint with Texas medical board: Here

File a complaint with Vermont medical board: Here

In case of a medical emergency, please contact your local physician or hospital for immediate care. Do not rely on your online healthcare provider for emergency medical care.