Phone: (855) 288-8428
Text: (480) 418-8999
Phone: 1-855-288-8428
Text: 1-480-418-8999

Frequently Asked Questions

 

Q: How does this work?

Q: Do I need an existing prescription to place an order?

Q: What if my prescription is not approved?

Q: What technical requirements do I need to have a video consultation?

Q: How do I reorder?

Q: Can I set up auto-refill?

Q: Can I place an order and schedule my video consultation for later?

Q: What hours are physicians available for consultations?

Q: How much does shipping cost?

Q: How long will it take to receive my order?

Q: Do I have to sign for my package?

Q: What if I my package is damaged or compromised when I receive it?

Q: Is there a processing fee or consultation fee?

Q: What form of payment can I use?

Q: Can I use health insurance for this online visit?

Q: Can I use my CONTRAVE Savings Card?

Q: What will display on my credit card statement?

Q: What states does GetContrave serve?

Q: Can I return my order?


Q: How does this work?
A:

  • Step 1: Login/Register – set up an account by providing your Name, Email and Password
  • Step 2: Enter Personal Details – tell us your DOB, Height, Weight, Gender and Shipping State
  • Step 3: Medical Assessment – answer a few medical questions that the physician will review with you during your video consultation
  • Step 4: Checkout – provide Billing, Shipping and Payment information
  • Step 5: Consultation – to finalize your order you will conduct a brief telephone or video visit with one of our physicians (typically less than 5 minutes)

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Q: Do I need an existing prescription to place an order?
A: No. One of our U.S.-licensed physicians will review your answers to determine whether a prescription will be written. That prescription will be sent to our pharmacy, once payment has been collected, and your prescription will ship directly to you.

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Q: What if my prescription is not approved?
A: You will not be charged if the prescription is not approved. You will be notified by a physician, and we will cancel the order.

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Q: What technical requirements do I need to have a video consultation?
A: Use your iPhone, Android, iPad, tablet or other mobile device with a camera and microphone.

Download the eVisit app for iPhone
Download the eVisit app for Android
(links open in new window)

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Q: How do I reorder?
A: Three simple steps:

  • Step 1: Login to your GetContrave account using your Email and Password
  • Step 2: Verify your Billing, Shipping and Payment information
  • Step 3: Confirm the medication you are reordering

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Q: Can I set up auto-refill?
A: Yes. If the prescription you have requested is available for auto-refill you will have the opportunity to enroll upon check out or at any time under the AutoRefill tab within your account.

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Q: Can I place an order and schedule my telephone or video consultation for later?
A: No, you can't schedule a time with the physician for later, but if you are not ready to conduct your video consultation at the time you place your order, you can log back into your account later to complete a video consultation anytime during physician office hours. We will not process your order until the video visit is complete.

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Q: What hours are physicians available for consultations?
A: While you can place your order at any time you must complete a video consultation to finalize your order. Office hours when physicians are available for video consultations are listed below:

Mon 7:00 AM to 7:00 PM
Tue 7:00 AM to 7:00 PM
Wed 7:00 AM to 7:00 PM
Thu 7:00 AM to 7:00 PM
Fri 7:00 AM to 7:00 PM
Sat 10:00 AM to 12:00 PM
Sun 10:00 AM to 12:00 PM
(Times displayed in Pacific Time)
Note: It may take up to 30 minutes for a physician to login and start video consultation with you. Stay in the waiting room and click "join now" once the physician logs in and starts video visit. For telephone consults you can expect a call from a 480-707 number.

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Q: How much does shipping cost?
A:
For the 48 contiguous states:
FedEx Next Day: $34.00
FedEx 2Day®: $10.00
USPS First Class Mail: Free

For Alaska & Hawaii:
FedEx Next Day: $34.00
FedEx 2Day®: $10.00
USPS First Class Mail: Free

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Q: How long will it take to receive my order?
A:
For the 48 contiguous states:
FedEx Next Day: Arrives next business day after completing the physician consultation
FedEx 2Day®: 2 business days
USPS First Class Mail: Arrives in 3 - 5 business days

For Alaska & Hawaii:
FedEx Next Day, FedEx 2Day®, & FedEx International: Arrives in 2 - 3 business days
USPS First Class Mail: Arrives in 3 - 7 business days

  • Consultations completed by 2pm MST (Monday – Friday) will ship the same day.
  • Consultations completed after 2pm MST will ship the following business day.
  • Consultations completed on Saturday or Sunday will be shipped on Monday.

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Q: Do I have to sign for my package?
A:
For USPS First Class Mail orders
No. You do not need to be home to sign for your package when it arrives. USPS will deliver it to your mailbox.

For FedEx Next Business Day orders & FedEx 2 Day orders
Yes. An adult signature is required upon delivery.

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Q: What if I my package is damaged or compromised when I receive it?
A: In the event you have received your package damaged or compromised, please contact the pharmacy at the number provided on the prescription label.

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Q: Is there a processing fee or consultation fee?
A: Yes. You will be charged a $45 video physician fee each time you visit with a physician. Most patients will require 2 visits with their physician per year. You will not be charged a consultation fee if the physician does not approve your Contrave prescription request.

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Q: What form of payment can I use?
A: We accept credit cards, debit cards, prepaid cards, flexible spending account (FSA) cards, money orders and wire transfers.

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Q: Can I use health insurance for this online visit?
A: No. At this time, we require payment at the time of service. Forms of acceptable payment are listed in the answer above.

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Q: Can I use my CONTRAVE Savings Card?
A: No, but with the savings you realize by not having to go to your physician's office or local pharmacy (think co-pay, gas, etc), we think you're getting as good a deal, if not better, than a standard visit with your CONTRAVE Savings Card.

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Q: What will display on my credit card statement?
A: "KM-PCM Pharmacy.com" or "Bella Brands LLC." If you have any questions please call 855-288-8428.

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Q: What states does GetContrave serve?
A: GetContrave is able to serve the following states: AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. If you are shipping to North Carolina or District of Columbia, please note that we will send your prescription to a local pharmacy of your choice. We are also not able to treat Weight Loss in the state of Louisiana.

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Q: Can I return my order?
A: No. The FDA does not allow prescription medication to be returned. However if you have questions or concerns with the product, please call us at 855-288-8428.


If you have questions regarding the Contrave product please go to www.contrave.com/contact

In the Event of an Emergency

In case of medical emergency, please contact your local Physician or hospital for immediate care. Do not rely on your online Physician for emergency medical care.



CONTRAVE (naltrexone HCl/bupropion HCl) is an FDA-approved weight loss medicine that may help adults who struggle with obesity, or are overweight with at least one weight-related medical condition, to lose weight and keep it off. CONTRAVE should be used along with diet and exercise.

CONTRAVE can cause serious side effects of suicidal thoughts or actions. CONTRAVE contains bupropion HCl, which has caused some people to have suicidal thoughts or actions or unusual changes in behavior. In patients taking bupropion for smoking cessation, serious neuropsychiatric events have been reported.

Stop taking CONTRAVE and call a healthcare provider right away if you have any of the following symptoms, especially if they are new, worse, or worry you: thoughts about suicide or dying; attempts to commit suicide; depression; anxiety; feeling agitated or restless; panic attacks; trouble sleeping (insomnia); irritability; aggression, anger, or violence; acting on dangerous impulses; an extreme increase in activity and talking (mania); other unusual changes in behavior or mood.

CONTRAVE has not been studied in and is not approved for use in children under the age of 18.

Do not take CONTRAVE if you have uncontrolled high blood pressure; have or have had seizures; use other medicines that contain bupropion such as WELLBUTRIN, APLENZIN or ZYBAN; have or have had an eating disorder; are dependent on opioid pain medicines or use medicines to help stop taking opioids such as methadone or buprenorphine, or are in opiate withdrawal; drink a lot of alcohol and abruptly stop drinking; are allergic to any of the ingredients in CONTRAVE; or are pregnant or planning to become pregnant. Tell your healthcare provider about all the medicines you take, including prescription and over-the-counter medicines, vitamins, and herbal supplements.

Do not take any other medicines while you are taking CONTRAVE unless your healthcare provider says it is okay.

Tell your healthcare provider about all of your medical conditions, especially: depression or other mental illnesses; attempted suicide; seizures; head injury; tumor or infection of brain or spine; low blood sugar or low sodium; liver or kidney problems; high blood pressure; heart attack, heart problems, or stroke; eating disorder; drinking a lot of alcohol; prescription medicine or street drug abuse; are 65 or older; diabetes; pregnant; or breastfeeding.

CONTRAVE may cause serious side effects, including:

Seizures. There is a risk of having a seizure when you take CONTRAVE. If you have a seizure, stop taking CONTRAVE, tell your healthcare provider right away.

Risk of opioid overdose. Do not take large amounts of opioids, including opioid-containing medicines, such as heroin or prescription pain pills, to try to overcome the opioid-blocking effects of naltrexone.

Sudden opioid withdrawal. Do not use any type of opioid for at least 7 to 10 days before starting CONTRAVE.

Severe allergic reactions. Stop taking CONTRAVE and get medical help immediately if you have any signs and symptoms of severe allergic reactions: rash, itching, hives, fever, swollen lymph glands, painful sores in your mouth or around your eyes, swelling of your lips or tongue, chest pain, or trouble breathing.

Increases in blood pressure or heart rate. Liver damage or hepatitis. Stop taking CONTRAVE if you have any symptoms of liver problems: stomach area pain lasting more than a few days, dark urine, yellowing of the whites of your eyes, or tiredness.

Manic episodes.

Visual problems (angle-closure glaucoma). Signs and symptoms may include: eye pain, changes in vision, swelling or redness in or around the eye.

Increased risk of low blood sugar (hypoglycemia) in people with type 2 diabetes mellitus who also take medicines to treat their diabetes (such as insulin or sulfonylureas).

The most common side effects of CONTRAVE include nausea, constipation, headache, vomiting, dizziness, trouble sleeping, dry mouth, and diarrhea.

These are not all the possible side effects of CONTRAVE. Tell your healthcare provider about any side effect that bothers you or does not go away.

Use of CONTRAVE

CONTRAVE is a prescription weight-loss medicine that may help some adults with a body mass index (BMI) of 30 kg/m2 or greater (obese), or adults with a BMI of 27 kg/m2 or greater (overweight) with at least one weight-related medical problem such as high blood pressure, high cholesterol, or type 2 diabetes, lose weight and keep the weight off.

  • CONTRAVE should be used with a reduced-calorie diet and increased physical activity
  • It is not known if CONTRAVE changes your risk of heart problems or stroke or of death due to heart problems or stroke
  • It is not known if CONTRAVE is safe and effective when taken with other prescription, over-the-counter, or herbal weight-loss products

CONTRAVE is not approved to treat depression or other mental illnesses, or to help people quit smoking (smoking cessation). One of the ingredients in CONTRAVE, bupropion, is the same ingredient in some other medicines used to treat depression and to help people quit smoking.

Talk to your doctor or healthcare professional. Please see Full Prescribing Information, including Medication Guide, for CONTRAVE.

You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch or call 1-800-FDA-1088.