Frequently Asked Questions

WHAT IS CONTRAVE?

CONTRAVE® (naltrexone HCI/bupropion HCl) is a prescription weight-loss medicine that may help adults with obesity (BMI greater than or equal to 30 kg/m2), or who are overweight (BMI greater than or equal to 27 kg/m2) with at least one weight-related medical condition, lose weight and keep the weight off. CONTRAVE should be used along with diet and exercise.

WHAT ARE THE MAIN INGREDIENTS OF CONTRAVE?

CONTRAVE contains two well-known FDA-approved drugs, naltrexone and bupropion that, individually, have been on the market for over 30 years. Naltrexone is an anti-addiction medication approved to treat alcohol and opioid dependence. Bupropion is an antidepressant approved to treat depression and seasonal affective disorder and is an aid to smoking cessation treatment. (These individual drugs are not approved for weight loss and CONTRAVE is not indicated for the treatment of depression, smoking cessation, or alcohol or opioid dependence.)

HOW DOES CONTRAVE WORK?

The exact neurochemical effects of CONTRAVE leading to weight loss are not fully understood. CONTRAVE is believed to work on two areas of the brain—the hypothalamus (your hunger center) to help reduce hunger and the mesolimbic reward system to help control cravings—that can get in the way of weight loss. Across three one-year studies, nearly half of patients taking CONTRAVE along with diet and exercise lost 5% or more of their body weight versus 23% of patients with diet and exercise alone (placebo).

WHO SHOULD TAKE CONTRAVE?

CONTRAVE is approved for use in adults with a body mass index (BMI) of 30 or greater (obese) or 27 or greater (overweight) who have at least one weight-related condition, such as high blood pressure, type 2 diabetes, or high cholesterol. It is to be used along with a reduced-calorie diet and increased physical activity.

CONTRAVE is not for everyone. Do not take CONTRAVE if you:

Have a seizure disorder
Are pregnant or trying to get pregnant
Have an eating disorder such as anorexia or bulimia
Are under the age of 18
Have uncontrolled hypertension
Use other medicines that contain bupropion such as Wellbutrin and Aplenzin
Are dependent on opioid medicines or use medicines to help stop taking opioids, such as methadone or buprenorphine or are in opiate withdrawal
Drink a lot of alcohol and abruptly stop drinking
Use medicines called sedatives like benzodiazepines, or anti-seizure medicines, and you stop using them suddenly
Are allergic to any of the ingredients in CONTRAVE, such as naltrexone HCI and bupropion HCI
Are taking medicines called monoamine oxidase inhibitors (MAOIs)

See the Medication Guide to learn more.

HOW MUCH DOES CONTRAVE COST?

CONTRAVE is only $99/month!* If you are not prescribed the medication during your Dr. consult, you will not be charged for the medication ($45 Dr. Consult fee still applies).

Your credit card will be charged for the medication once the product is shipped. Cancel monthly subscription anytime.

*$45 physician fee applies for each Dr. consult.

WHAT SHOULD I KNOW WHEN STARTING CONTRAVE?

HOW TO TAKE CONTRAVE
CONTRAVE should be taken by mouth in the morning and in the evening and should not be taken with high-fat meals.

CONTRAVE dosing should be increased slowly according to the following schedule:

Standard Dosage for Patients Taking Contrave
Tablets not shown to size.

It’s important to take CONTRAVE exactly as your doctor prescribes it. Keep in mind that some people, like those with renal or hepatic impairment, or those taking certain other medications, may need to follow a different dosing schedule. A total daily dosage of four CONTRAVE tablets (i.e., two tablets taken twice per day) should be reached at the start of week four.

To learn more about dosing, see the Medication Guide.

COMMON SIDE EFFECTS & TIPS FOR MANAGING THEM
The most common side effects reported with CONTRAVE include nausea, constipation, headache, vomiting, dizziness, insomnia, dry mouth, and diarrhea. For most people, these symptoms went away within the first four weeks of taking CONTRAVE. If symptoms do not improve, please consult with your healthcare provider.

In general, it is recommended you drink plenty of water when taking CONTRAVE. If you experience nausea, you may also want to eat a small amount of dry toast with CONTRAVE. If symptoms do not improve, please consult with your doctor who may also recommend an over-the-counter anti-nausea medication for you.

WHAT ARE THE SERIOUS SIDE EFFECTS OF CONTRAVE?

If you experience any of the following, stop taking CONTRAVE and tell your healthcare provider right away:

Suicidal thoughts or actions
Seizures
Increases in blood pressure or heart rate
Liver damage or hepatitis (symptoms include stomach area pain lasting more than a few days, dark urine, yellowing of the whites of your eyes, or tiredness)
Manic episodes
Visual problems (symptoms include eye pain, changes in vision, swelling or redness in or around the eye)
Low blood sugar (hypoglycemia) in people with type 2 diabetes mellitus who also take medicines to treat their diabetes (such as insulin or sulfonylureas)
Severe allergic reaction (signs and symptoms include rash, itching, hives, fever, swollen lymph glands, painful sores in your mouth or around your eyes, swelling of your lips or tongue, chest pain, or trouble breathing)

See the Full Prescribing Information or the Medication Guide to learn more about the possible side effects of CONTRAVE.

You are encouraged to report negative side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch or call 1‑800‑FDA‑1088.

HOW DO I GET STARTED?
  1. Register – Set up an account by providing your Name, Date of Birth, Email, and Password.
  2. Complete Medical Questionnaire – Answer a few medical questions that the Doctor or Nurse Practitioner will review during your video or telephone consultation.
  3. Checkout – Provide Billing, Shipping, and Payment information.
  4. Conduct Visit With a Doctor or Nurse Practitioner – Conduct a Video, Audio, or Digital Consultation to find out if a prescription is right for you. The consultation type depends on your state regulations.
HOW DOES THE ONLINE CONSULTATION PROCESS WORK?

After registering, you will be asked to complete an online medical assessment to provide more information about your medical history, medical conditions, and any medications you are currently taking. 

Next, one of our Doctors or Nurse Practitioners will conduct a video, audio, or digital consultation. He or she will review the medical information you provide to determine whether a prescription is appropriate for you. 

If approved, your prescription will be sent to our pharmacy for review. If necessary, our pharmacist will contact you before dispensing your medication. Otherwise, your order will be packaged and shipped directly to you.

WHAT IS THE DIFFERENCE BETWEEN AUDIO, VIDEO, AND DIGITAL CONSULTATIONS?

All states require some interaction between a Doctor or Nurse Practitioner and patient in order to prescribe medication. However, regulations governing the type of interaction or consultation differ from state to state. Depending on your state, you will be required to have an audio, video, or digital visit with a Doctor or Nurse Practitioner.

In all cases, the process is simple and easy to follow. Once a prescription is approved, we process payment and your medication will be safely and discreetly shipped to you.

AUDIO CONSULTATIONS

If your state requires an audio consultation, you will be directed to schedule an audio visit by choosing from a list of Doctors or Nurse Practitioners who are licensed in your state.

You will receive a confirmation email with a link to join the audio visit. On the scheduled date and time, click on the link directly in the confirmation email or log in to the Order History page of your account and click ‘Begin Scheduled Visit’. Once you have logged in, you will be in the waiting room until the Doctor or Nurse Practitioner initiates the visit. In some cases, you may receive a call from 480-707-4556. The Doctor or Nurse Practitioner will review the medical information you provided, verify important medical information, and address any specific questions you may have. 

If you need to reschedule, you can do so by going to Order History and clicking ‘Reschedule’ to select a different date and time. If you have any questions or issues, please contact us.

OFFICE HOURS FOR AUDIO CONSULTS:

MON – FRI: 5 AM – 7 PM Pacific Time
SAT – SUN: 5 AM – 4 PM Pacific Time

The Doctor or Nurse Practitioner will attempt to reach you at least 3 times before declining your order.

VIDEO CONSULTATIONS

If your state requires a video consultation, we will direct you to schedule a brief visit with one of our Doctors or Nurse Practitioners. Our site uses secure, private, high-quality streaming video between you and our licensed Doctors and Nurse Practitioners. After completing the checkout process, you will be directed to schedule a video visit by choosing from a list of Doctors and Nurse Practitioners who are licensed in your state. 

You will receive a confirmation email with a link to join the video visit. On the scheduled date and time, click on the link directly in the confirmation email or log in to the Order History page of your account and click ‘Begin Scheduled Visit’. Once you have logged in, you will be in the waiting room until the Doctor or Nurse Practitioner initiates the visit. The Doctor or Nurse Practitioner will review the medical information you provided, verify important medical information, and address any specific questions you may have. 

If you need to reschedule, you can do so by going to Order History and clicking ‘Reschedule’ to select a different date and time. If you have any questions or issues, please contact us.

OFFICE HOURS FOR VIDEO CONSULTS:

MON – FRI: 5 AM – 7 PM Pacific Time
SAT – SUN: 5 AM – 4 PM Pacific Time

What Technical Requirements Do I Need To Have A Video Consultation?

Use your PC, iPhone, Android, iPad, tablet, or another mobile device with a camera and microphone.

Note: If your state requires a video consultation, you must complete it for your prescription to be processed. If you have any questions or issues, please contact us.

WHAT BROWSER SHOULD I USE?

Your visit with a Prescriber happens in a web browser. For the best experience possible, we recommend using the following browsers.

  • MAC OS: Safari is recommended, Chrome and Firefox are also supported
  • iOS: Safari is the only browser supported on iOS
  • WINDOWS: Chrome is recommended, Firefox and Edge are also supported
  • ANDROID: Chrome is recommended, Firefox is also supported
TROUBLESHOOTING CAMERA & MICROPHONE PERMISSIONS

If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings. 

MAC OS

Safari is recommended

  • Upper-left top menu > Safari > Preferences > Websites tab
  • In the left pane, select Camera, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
  • In the left pane, select Microphone, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
  • Close the Preferences panel to save changes. 

Chrome

  • Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site
  • Camera: ‘Ask’ or ‘Allow’
  • Microphone: ‘Ask’ or ‘Allow’

Firefox

  • Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
  • Camera: open dialog, find this website, ‘Allow’
  • Microphone: open dialog, find this website, ‘Allow’

iOS

Safari is the only browser supported on iOS

  • Settings App > Safari > scroll down to ‘Settings for Websites’…
  • Camera: ‘Ask’ or ‘Allow’
  • Microphone: ‘Ask’ or ‘Allow’

WINDOWS

Chrome is recommended

  • Stacked dots menu in upper right > Settings > Advanced > Content Settings…
  • Camera: ‘Ask before accessing’
  • Microphone: ‘Ask before accessing’

Firefox

  • Gear in the upper right of window > Privacy and Security > Permissions…
  • Camera: open dialog, find this website, ‘Allow’
  • Microphone: open dialog, find this website, ‘Allow’

ANDROID

Chrome is recommended

  • Stacked dots menu icon > Settings > Site Settings… 
  • Camera: ‘Ask first’
  • Microphone: ‘Ask first’

Firefox

  • Settings App > Apps and App Permissions > Firefox > Permissions
  • Toggle on Camera and Microphone
  • Restart Firefox
DIGITAL CONSULTATIONS

If your state requires a digital consultation, you’re able to interact with one of our online licensed Doctors or Nurse Practitioners without an audio or video interaction. If you are in a state that allows for this type of interaction, you will be asked to answer a number of questions about your medical history online and a Doctor or Nurse Practitioner licensed in your state will review your responses to determine whether or not a medication is appropriate for you. 

After completing checkout, you will be directed to select a Doctor or Nurse Practitioner from the available list to review your information. Our Doctors and Nurse Practitioners generally review your medical file within 24 hours. If necessary, they will follow up by email or phone to determine if a prescription is right for you.

PRESCRIPTION INFORMATION

How are prescriptions sent to the pharmacy? 

If your prescription is approved after the medical consultation, it is sent electronically to our pharmacy using HIPAA-compliant encrypted software.

Do I need an existing prescription to place an order? 

You do not need an existing prescription. One of our US-licensed Doctors or Nurse Practitioners will review your medical history to determine whether the prescription you’re ordering is appropriate for you. Once approved, we will process payment and ship your prescription directly to you. 

Is there a processing fee or consultation fee? 

Yes, there is a $45 consultation fee if we fulfill your prescription. If your doctor determines that Contrave isn’t right for you, you will not be charged.

May I place an order for someone else? 

No, the patient must complete the online diagnostic medical assessment. Our system collects a complete patient medical history for your Doctor or Nurse Practitioner to make a diagnosis and prescribe a treatment. We need to obtain this information directly from the patient.

May I have my prescription filled at another pharmacy? 

Yes, you may choose to have your prescription filled at another pharmacy at any time; however, there will be a $120.00 processing fee. In most cases at UpScript, the cost of the consultation and prescription processing by our pharmacy is built into the cost of the medicine. When a customer chooses to have their prescription filled elsewhere, we must separate those costs.

REORDERING AND AUTO-REFILLS

How do I reorder?

Reordering is simple!

Step 1: Log in to your account using your Email and Password.

Step 2: Verify your Billing, Shipping, and Payment information.

Step 3: Confirm the medication you are reordering.

Can I set up auto-refill?

Yes! You will have the opportunity to enroll in auto-refill during check out or at a later time under the AutoRefill tab within your account.

Note: Certain products that are prescribed for regular use will automatically enroll you in the auto-refill program. The receipt page will indicate enrollment. You may cancel the auto-refill enrollment at any time under the AutoRefill tab within your account or by contacting Customer Service.

**Florida Contrave customers: Per Florida state regulations, patients being prescribed weight loss medication must be re-evaluated by his or her doctor after 2-4 weeks of receiving a prescription. Subsequently, patients will be re-evaluated every 3 months thereafter. See the Florida Weight-Loss Consumer Bill of Rights for more information.

SHIPPING

GetContrave offers free shipping through USPS First Class Mail. If you would like to expedite shipping, costs are listed below:

Shipping Costs

For the 48 contiguous states:
USPS First Class Mail: $0
FedEx 2 Day: $15
FedEx Next Day: $34

For Alaska & Hawaii:
USPS First Class Mail: $0
FedEx Priority: $34

How long will it take to receive my order? 

For consultations completed by 1 PM PST, prescriptions ship the same day. For consultations completed after 1 PM PST, prescriptions ship the following business day. For consultations completed Saturday or Sunday, prescriptions ship on Monday.

Shipping Methods 

For the 48 contiguous states: 

USPS First Class Mail: 3-5 business days
USPS Priority Mail: 1-3 business days
USPS Express Mail: Overnight to most locations
FedEx 2 Day: 2 business days
FedEx Overnight: Arrives next business day

For Alaska & Hawaii: 

USPS Priority Mail: 6-10 business days
USPS Express Mail: 3-5 business days
FedEx Standard Overnight: 3-5 business days

Is there a signature required for my package? 

USPS First Class Mail orders are delivered to your mailbox and do not require a signature. FedEx orders often require a signature upon delivery.

PAYMENT & INSURANCE

What Form Of Payment Can I Use? 

We accept credit cards, debit cards, prepaid cards, and flexible spending account (FSA) cards.

What Will Display On My Credit Card Statement? 

GetContrave or Bella Brands will appear on your credit card statement. If you have any questions please call 844-723-3103.

Can I Use Health Insurance For This Online Visit? 

No. At this time we require payment at the time of service. Forms of acceptable payment are listed in the answer above.

Do You Accept Flex Spending Accounts (FSA) Or Health Reimbursement Arrangement (HSA) Cards? 

Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HAS cards as forms of payments.

WHAT IS THE RETURN POLICY?

Per FDA regulations, prescription medication may not be returned once it is sent from the pharmacy. If you have any questions about the medicine you have received, please contact us. You may also email the pharmacy or the Doctor or Nurse Practitioner directly using our secure email system by logging in to your account. The secure email system assures your privacy.

If you believe you have received an incorrect medication, please do not take the medication and contact Customer Support immediately.

WHERE IS GETCONTRAVE AVAILABLE?

GetContrave serves the following states: AK, AL, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MS, MT, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

If your state is not listed, please sign up here to be notified when we are able to serve you.

IN THE EVENT OF AN EMERGENCY

In case of a medical emergency, please contact your local Physician or hospital for immediate care. Do not rely on your online Doctor or Nurse Practitioner for emergency medical care.

PRIVACY

Your privacy is important to us. Prescriptions are sent electronically to our pharmacy using HIPAA-compliant encrypted software. Prescriptions are processed by our licensed, closed-door pharmacy and are shipped in discreet packaging. 

We ship using FedEx and USPS Express envelopes, and the return address on the envelope will display the name and address of the pharmacy that shipped your product. The label will not reference the contents of the package. 

Because we sometimes require an adult signature upon delivery, many of our customers choose to ship their order to a work address where someone age 18 or over is available to sign for the package.